Poor delivery and customer care

Delaying delivery after they incorrectly dropped off at incorrect pick up point. Delivery dates shifted numerous times. Ridiculous amount of emails and phone calls sent back and forward probably had a talk with every single one with a phone there. All with different feeback and contradicting info. Worst of all this is an item that was ordered to be installed to reduce with water supply issues for someone as there are constant lack of water. Escalated to their management but still no response. 14 days it takes them to still do nothing and not provide a single clear and valid explanation of what is going on.