poor delivery

I ordered an FNB Business Gold credit card which need to be delivered on a farm. The address was supp**** to FNB. On 18 January 2024, your agent called me and asked for the address, which I had to spell out to her. On the 22nd January 2024 I received 2 SMS, since there's 2 packaged from FNB, stating the delivery will take place before 17:00 on Tuesday 23 January 2024.

Today, 26 January I get a call from the agent again, said I had to call them back. And she doesn't have the delivery address, and I had to spell it out to her again!

Why send the SMS, 3 days ago, if you don't have the address, nor can find the address on google maps??