Poor delivery

I've ordered three parcels from Takealot during the last two months. Each time the couriers notified Takealot that the parcel was delivered but unfortunately not to the customer. The notification that Takealot received was that Mr Delivery delivered the parcel to SKYNET couriers. The first parcel I had to collect from a different location than the delivery address, unacceptable guys!! The third parcel has passed its due date for delivery. Why is SKYNET not delivering? Each time I phoned the delivery team at Takealot who issued me with a ticket number and I was told that the case will be investigated. I still haven't received any feedback from the investigation team... I've never experienced such unreliable service from Takealot before and would like to see Takealot invest in professional couriers that can deliver on time.<br> <br> I'm not the first customer to complain about the courier situation and therefore I would really like to know how Takealot will resolve this courier situation that is causing Customers to go shop elsewhere.<br> <br> Apologies will not solve the situation.<br>