Poor Delivery

I made two different orders. I got a notification to tell me that the orders will be delivered, which is great. On the day of expected delivery I look on the app to track my orders, one order was completely sent to the wrong courier company and my other order was on track. Later the day I get a message saying that my order could not be delivered because no one was there to sign for it, when I called the person that would sign for me the exact words were "No one showed up with a delivery", which means the driver either wasn't in the mood to go into the mall to look for the shop or when he saw it was in a mall just decided not to do it.

I`m not very happy with the service at all.