EW
Edward W

1 reviews | Active since Nov 2016

29 Nov 2016, 17:42

Poor Customer Services and Service Delivery

<p>I have worked with many distribution houses and client facing corporations. Never have I come accross this poor service and service delivery. Not even from past experiences with takealot.com themselves. </p> <p> </p> <p>I placed an order at 7 A.M. for collection. After I was informed it would be ready today, and not hearing anything back I contacted them at 12 A.M. The agent informed me that my order would be ready by 4 P.M. At 4:30 P.M I contacted them again, only to be informed that it would take another 30 - 40 minutes, but then my order would definitely be ready. </p> <p> </p> <p>Another hour has passed and no confirmation has been sent? </p> <p> </p> <p>I am honestly starting to wonder if the few rands you save on an offer from TAKEALOT.com is worth the delays, poor customer services, blatant lies, and continuous reshuffeling of ones schedule.</p> <p> </p> <p>I am extremely dissapointed. </p> <p> </p> <p>P.S. A note to the HelloPeter team with TAKEALOT.com, please do not give me that B.S. about we always try to improve customer services comments you leave on other posts. </p> <p> </p> <p>Just sort it out.</p>

0
Replies (1)
takealot.com
takealot.com's reply29 Nov 2016, 22:35
Official

Hello edward-woolls,

We sincerely apologise for the delay in being able to collect your outstanding order and the poor communication regarding this.

We are happy to note that your order now reflects as collected.

Regards

Takealot.com