Poor customer service Takealot

I have order 3 items from take a lot of which I didn't receive but I received a mail stating I returned the goods because it was damaged of which I never did. I received a refund for 1item but my other 2 items was not delueverd and no refund was given for these items. No one from customers service can help me I have sent numerous emails with no response. Please can I get help order number ***4