Poor Customer Service / Return

Bought a HomeFX Essential Oil diffuser and was delivered 15 July 2022. It was a COD deal I didn't have the cash on the day. The delivery person through the parcel back into his boot.

I called the Contact Centre to inform them of the event. I bought it for my mom as a gift as she does not stay in Johannesburg. She went for a knee operation and I bought her back to Jhb 09-10-2022. I logged the return as the product was defect. Wrong power supply with the product and it was broken plastic fitting.

On the 13-10-2022 return was declined, message on the app "Please refer to the latest email" to date I have not received any email from your offices.

I have since contacted your Contact Centre twice to follow up. Still no response from your offices.

I am requesting a call back from your senior management on the matter, after you have listened to all my voice recordings. I am also requesting a copy of my call recording on delivery of the parcel.