Poor customer service (Reactive service)

Poor customer service is what I have received from takealot. Their service has been reactive after I called in the day after my delivery parcel should have been delivered. On my day of purchase (23rd Dec) I receive confirmation of payment and an estimate delivery date (2nd Jan). I called in on the 3rd Jan 2019 to query abt this - consultant told me FedEx only received the parcel on the 2nd Jan 2019. She even promised me that she will contact FedEx via email and forward me the details of when the parcel might be delivered.

Now firstly I receive NO email apologizing on the delay and she also never come back to me.

Now this is poorly reactive customer service. I can't evens think of a proactive customer experience with takealot. I have records of previous purchases with takealot, I just thought let me rather not write a review on this ( all my goods was received).

I am so not calling in again - my order number is ********** 5. Also please do follow up on the email that was send to FedEx and who it was ( which never come back to me).