TM
Thabo M
1 reviews | Active since Dec 2019
19 Dec 2019, 12:08
Poor customer service on returns
This is a company has poor customer service . My name is Thabo Makwala . I bought a Huawei P8 lite cellphone that had OBF and returned it within 4 days , all accessories and original packaging. They first said that the cellphone needs a pattern and I told them no pattern was created, and then the said that I must give them a password . I never created a password. Now they want to deliver the very same faulty phone back to me . I don’t want it . I am take it further and see what CPA says about this . I have been a loyal customer at Takealot and now that I have to return some faulty unit , the service I have received is very very poor .
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Thabo M's updateReviewer Update
19 Dec 2019, 12:22Further more this took 2 weeks , I ah e been phoning this takealot call center everyday thing to get answers . I requested to speak to the manager regarding the exchange and returns issues, no manager was available. I was asked to hold on while the call the manager and I was left holding the line for 30 minutes . Then I was told a manager is not available.
If Takealot cannot replace the phone then they must give me my money back . Now they say accessories are missing. And when the i reroute cellphone they checked and confirmed that all accessories and packaging was in order .
If Takealot cannot replace the phone then they must give me my money back . Now they say accessories are missing. And when the i reroute cellphone they checked and confirmed that all accessories and packaging was in order .
TM
Thabo M's update19 Dec 2019, 12:22
Reviewer Update
Further more this took 2 weeks , I ah e been phoning this takealot call center everyday thing to get answers . I requested to speak to the manager regarding the exchange and returns issues, no manager was available. I was asked to hold on while the call the manager and I was left holding the line for 30 minutes . Then I was told a manager is not available.
If Takealot cannot replace the phone then they must give me my money back . Now they say accessories are missing. And when the i reroute cellphone they checked and confirmed that all accessories and packaging was in order .
If Takealot cannot replace the phone then they must give me my money back . Now they say accessories are missing. And when the i reroute cellphone they checked and confirmed that all accessories and packaging was in order .