Poor customer service, not following my request, AND not refunding me!

Takealot - Poor customer service, doing whatever they want with customers' orders

I ordered a package on 26 September 2021. When I logged in on Monday, 27 September to track the parcel, it had been cancelled by YOUR people.

I called to enquire, and I had been told that it was cancelled due to a stock shortage. I then requested a refund (not pocket change, let me assure you!)

I called AGAIN to ask what's happening later in the day, and was toild my refund will be processed immediately.

Today, 28 September, I called again. I get told that the product is actually busy in the picking process and will be delivered tomorrow. This AFTER I asked for a refund, took the time and effort to source the product from somewhere else, and spent the money yesterday to buy it from somewhere else. I already have it.

Can Takealot follow a simple instruction? I REQUESTED A REFUND! NOT A SECOND ATTEMPT AT THE ORDER!

I expect you to contact me WITH URGENCY regarding my refund! I am out of pocket, you have my money, AND I have NO ONE helping me.