Poor Customer Service l Poor Delivery Timeline

I have bought a case of Heineken 0.0 24 x 330ml but upon arrival at my place. I came to realise that they delivered a non-alcoholic case. I went to their website to apply for an exchange on the 12 June 2020 for a premium Heineken 24x330ml. Since on the 12 June 2020, I have not received my orders. Their customer service is garbage and poor communication with clients. It is the last time I ever use their services and edge anyone to stay away from their non-customer centric services.