Poor customer service from Takelot.com

I am deeply disappointed in Takelot.com for their poor service with my latest order. I placed an order on 27/12/2018 ( ********** 2). Later that evening I placed a second order ( ********** 5). On Thursday 3 Jan 2019 I received an SMS informing me. that my order ( ********** 2) will be delivered before 5pm on the same day. I travel to town on Saturday 5 Jan 2019 (we live 250km outside of town) expecting to collect my order from my delivery address. To my surprise I only found the goods I ordered later that evening, the second order ( ********** 5), and not the goods I ordered earlier the same day, the first order ( ********** 2).

Firstly upon checking the Takealot website, there was no contact numbers on the site for customer service so I could contact customer service. I had to google to find a contact number. When I did find a number an phone them, I spoke with Chad whom I specifically asked to call me. back so I could know what was going on. I. never received a call back, only an email at 15:00 on Saturday 05 Jan 2019 to inform me that my order will delivered on Monday 07 January 2019. No apology was offered for their mistake and I had to call back to follow up on my first call before I received the email from Chad. What annoys me is that they did not once offer an apology for informing my order will be delivered a certain day and not delivering on their commitment. I had until now, always recommended Takelot for their great service and that I never had any trouble. Now, I will no longer be able to recommend them as they have no regard for good customer service.

I am also complaining on Hallo Peter as their website has not means to submit a complain via their website to a customer service portal.