Poor customer Service from Takealot

Trying to order floor tiles, Paid with my credit card all went through. I got a notification next day that my order had been cancelled for no payment ?? I have been trying to contact someone at Takealot either by phone or by email. accept mail on this address,But they have shut down for the night. Tried every email address on their website but every one sends an auto response saying that they don.t accept return mails at this address. I expect this is to stop people complaining by email. Phone is quite enough thank you. They do have a FAQ section but if you if your query is not listed. Tough! So, if you don't all during their working hours you must wait until they are good and ready to deal with you and your business. Money goes through fine sometimes but contacts when they want to handle them. I think Takealot can do better.