Poor customer service from Takealot

I ordered a substantial amount of products where Volkano headphones were a part of the order - those were missing when I collected my order. I immediately emailed as per Takealot's protocol and reported the missing item and was told a consultant would contact me as soon as possible. 3 days later and no call or reply to my 3 emails that I had sent for follow up. I eventually phoned and spoke to a consultant who said they would "escalate" the situation. He requested photos of products received which I sent and said he would get back to me later that afternoon - this was yesterday 17/07/2024. I am still waiting for feedback. My headphones are missing, have been paid for and Takealot have made zero effort in rectifying the situation.