Poor customer service

Absolute poor service from takealot, firstly my order was to be delivered on the 3rd July, then I was told they do not have a microwave steamer so the order will be arriving on the 14th of July, the only option they gave me was to cancel the item which I did, and requested that the funds be deposited back into bank account, this was not done and instead credited to my takealot account meaning I can’t use that money and am forced to buy something on takealot again, the order then said it would be delivered 30 June. I then checked later on the day and the order once again showed for the 14th July, when asking why I was told another item was not in stock and once again my only option was to cancel the item, however I couldn’t this time as I need this product and have paid for it already, I requested that they split the order and send what they have in stock and I would collect the items they do not have at their pickup point I.e their warehouse, I was then told that is not possible and I had to cancel the item, that was my only option, so much for customer service, I said I would incur more costs to get the items but was told no.