Poor Customer Service

I placed my order on the 29th Nov 2019 and delivery date was the 03rd Dec 2019..Guess what...It was not delivered.When I called,here is the story I got.

"We're sorry to let you know that we’re delayed in delivering your order as it’s regrettably been sent to the incorrect courier facility. We’ve redirected your order to your local courier facility and will unfortunately miss your estimated delivery date by <2-3> working days.We'll process and ship your order as soon as it arrives and you'll receive an email notification confirming your new estimated delivery date shortly.If you won't be at your original delivery address on your new delivery date, you can get in touch with us by replying to this email and we'll help you reschedule."

The item is for business purposes but I guess its not important to TakeAlot..Right