Poor customer service

Takealot has no proper communication platform. I've purchased goods from their website on the 7th of June I paid for express delivery I'm still waiting for my goods, today is the 15th. I've send emails I get replies either the next day or 5 hours later but yet they can't tell me where my goods are. Takealot do not care about the customer they takealot of my money but they take their time to respond to you. POOR CUSTOMER SERVICE!!!