Poor customer service - empty promises. Contravention of the CPA

I ordered and Apple Watch on their FNB daily deals sale and I received the wrong order, a mens ring which was already opened.

I called takealot and they requested me to log a return and my watch will be delivered.

I was firstly treated so badly by customer service who continuously sent me condescending emails and asking me to repeat myself after I had clearly explained 3 times what the issue was.

I then received an email notifying me that the watch was out of stock and they are crediting my account.

I understand that sometimes mistakes happen, but if I had received the correct order the first time, they would not have been out of stock. I feel as if they are doing this on purpose and someone packed the wrong item in the box and pocketed the Apple Watch.

Now, the watch is the original price and I am only credited with the special price which I paid.

I really feel as if takealot should take responsibility and replace the item that I bought, at the price that I bought it for because this was not my mistake, it was theirs. The consumer protection act states that a customer should receive the product that they paid for, at the price that they paid for it. I am not going to rest until I get what I ordered.