Poor Customer Service

I ordered and paid for stuff on the 2nd of December 2019. I was supposed to get the item on the 12th and I never did. No communication from takealot on why my order was not delivered. I spent close to 30 minutes waiting for their call agents to help me and after wasted airtime(3 tickets opened) I got a generic response : "Kindly be advised i will be reaching out to the third party courier that will be making your delivery, as soon as i receive feedback i will revert back to you". 4 different agents same response. And still don't have my delivery.