Poor customer service

My order was open and the parts of the item were missing. I brought that up to Takealot's attention on the 15/04/24 ,they responded via email and promised to send courier to collect it. Every day I receive emails and sms that my return will be collected before 5 till today I'm still waiting. A manager named Chezray called me on the 23/04/24 and promised that he is going to speak with courier department and come back to me with feedback. He sent me an email again yesterday that collection is scheduled for yesterday. No courier came I'm still stuck with this useless rack.