POOR customer service can’t prioritise early orders

Disappointing I placed and paid for my order on 29th November 2025, and to date I have received nothing (10 December 2025) The app continues to show the parcels as “shipped”, yet no delivery has taken place.

Despite multiple phone calls to Takealot — speaking to at least five different consultants — I have still not received any meaningful feedback or assistance. Instead, I’ve been met with unhelpful and, at times, sarcastic responses. One of my colleagues placed the same order just as in yesterday but she’s receiving it today!! While I placed mine on the 29th and the status was updated yesterday to “shipment” just because I called them and mentioned I will escalate this matter to Hello Peter.