Poor customer service at takealot

I am extremely disappointed with the service I received from Takealot. I placed an order on 06/02/2026 and specifically selected next-day delivery. While the order did arrive the following day, one of the items delivered was completely different from what I had ordered.

I immediately contacted Takealot, and the incorrect item was only collected on 08/02/2026. However, I have now been informed that the correct product I originally ordered will only be delivered on 17/02/2026 — more than 10 days after I placed a “next-day delivery” order.

This completely defeats the purpose of paying for and relying on next-day delivery. It is unacceptable to charge customers for expedited delivery when the order is incorrect and the replacement takes over a week to arrive. The inconvenience caused by this mistake and the long wait to correct it is unacceptable. This experience reflects poor quality control and disappointing customer service. I expected much better.