Poor customer service. Appalling delivery service.

My delivery was scheduled for 12 Aug 2024. It's now the 15th if Aug, and I haven't received it. I am not pleased with that. My order number is ***. I contacted Takealot about this issue on 15.08.2024 ans they told me it had been escalated. Today, 15.08.2024, in the morning, I received an email and they said they were in communication with the courier. It is now 16h37 at the time of writing this review, and they haven't gotten back to me. Delivery is already late by four days, and we're now going to a weekend and some couriers do not deliver on weekends. This means I'll have to wait longer. It is not the first time encountering this problem with Takealot. They should do business with reliable courier company to ensure customer receive. I'll be trying out Amazon the next time I wish to make an online purchase, so that I could have something to compare Takelot to. Their service in handling customer issues is poor. It's even frustrating that I cannot directly speak to a person over the phone because they don't have a contact number.