Poor Customer Service and now late delivery on Order

Utter poor service!!! After a week of back and forth phonecalls to takealot regarding payment on an order I have placed they told me that my payment failed. They promised, via email, since Monday that they will contact Payfast. The channel which i use to pay for my orders. Even after me sending them my bank statements and Highlighting the payment to them.

After telling me that they will cancel my order and calling them AGAIN i asked if I should contact Payfast (Which they are supposed to do) i contacted Payfast and 3 min later my order was confirmed, payment was pushed through and order confirmed.

My problem though is that my items will now arrive late and I specifically ordered from them because the delivery was “In time”.

This is very poor service from Takealot.