Poor Customer Service and lack of transparency

I am deeply disappointed at the lack of transparency and eagerness of the Takealot delivery team... Since Monday the 14th of July 2025 I have been waiting for my order no contact on their side regarding the parcel,Then it was rescheduled for the 18th of July which I had to take an off day for because I work Mon- Fri 8-5pm, I called your call center to get confirmation that the have my detail checked and updated which was done and, was confirmed that the delivery team will be notified of the updated... On the Friday morning 18th of July I waited the whole morning to be called regarding delivery time nothing, no email whatsoever the only time I get a call is after 3pm with a driver telling me that they have been calling me when they clearly didn't call... They reschedule the delivery date without even calling the customer to check if they will be able to recieved the parcel, I am the one that has to send an email regarding my availability but still Takealot does not communicate and meet the customer halfway so that we can work out an agreement This is the first time Takealot has disappointed me like this and I would like reimbur*****t because clearly Good Customer service and a customer receiving what they paid for is not of importance.