Poor customer service and delivery times not met

I am extremely frustrated with the delivery of TAKE A LOT. I purchased two products with the same order and they went with different driver's. I wasn't informed the items will be delivered separately. I called the complaints desk from from 1:30pm - 16:45pm. I spoke to six different people, waited to speak to a manager no manager picked up the phone, asked 2 consultants for a manager to call me no one called. The customer service and communication is shocking. In the end I got Skynets details and the tracking code , it literally took me ten minutes to find out where the driver was and he couldn't make the delivery today. I still have not received communication from Take a lot of the delivery time not been met. I don't understand how I waited over 3 hours for Take A Lot consultants to get back to me and yet they couldn't just call Skynet and advise me. I am extremely dissatisfied and disappointed in Take A Lot, as customers we purchase with you as a company and should have more information regarding deliveries and know about your business.