Poor Customer Service

I ordered two bags of cat food and one other item on the 5th of October, and on the 11th Oct I received only one bag of cat food and the other item. I noticed there was a hole in the side of the bag and I pointed it out to the delivery man, which gave me attitude from the get go. The food was pouring out all over my floor and told the man he needs to take this back because I cannot accept it in this state, I don't want my cats to get sick from this and who knows how many pellets had been lost from the warehouse to my doorstep. It looked like a rat gnawed into the pack and had a feast. Now a week later, I received another email stating I was credited for the item (which had nothing wrong with it in the first place) and I now need to FETCH the bags of cat food my self at the Milnerton warehouse. I don't have transport hence why I placed an order for delivery in the first place. Totally poor service, not the first time this had happened.