Poor Customer Service

I have had the most horrible customer service experience with Takealot. On the 12/06/23 I ordered a Cocomelon Bedtime Musical Doll which I paid R365 for. On the 21 June I received the incorrect doll I call to advise Takealot they arranged for collection and advised that the correct doll will be sent through. I received a delivery yesterday which again was the incorrect doll valued at R260-00 I have trails of emails and numerous calls to Takealot requesting to speak to a Manager. Between yesterday and today I have spoken to 4 different consultants namely Scilla, Siyavuyo, D. Kent & Sezaka and requested to speak to a manager. I was advised I am being transferred to Kauther who is second in-charge. The call got cut. I am beyond my wits ends with Takealot. Firstly this is Unfair and ********* practice I Paid R365 and they send me a doll worth R260. This even after sending them pictures of the correct order and incorrect delivery. The leadership sucks they dont even have the courtesy to call you back. I have been inconvenienced, spent money on airtime, constantly following up and still no resolution or apology. THIS IS ABSOLUTELY PATHETIC SERVICE AND I WANT THIS RESOLVED.

My order number is : #***