Poor Customer service

<p>I had purchased an induction cooker from takealot.com last year. The product came with a two year guarantee. A few weeks ago the cooker malfunctioned. I contacted takealot.com and they arranged to pick the item up. However, either en route or at takealot, they cracked the glass top. Now takealot is refusing to accept responsibility for their actions. Their only reply, is that I should have packed it in a better manner and that it’s my fault that the glass top is cracked. Mind you, from the time of pickup to the email saying that the glass top was cracked, almost two weeks had passed.</p> <p>This i feel is ridiculous . The courier company " SKYNET WORLDWIDE EXPRESS" or takealot.com needs to take responsibility for their actions and not pass the buck by hiding behind company policy. Now because of their actions I'm without a cooker. Saying that i should have packed the item correctly is just a tactic to shift blame. </p> <p>It's disgraceful.</p> <p> </p>