Poor customer service

<p>I ordered an item on Takealot on Friday 20th. Due to an app isue, I could not add a promotion code i received by email. I then called the contact centre and was advised that they are aware of the issue. They asked if they could cancel the order and if I could re-order via the website. I agreed, and re-ordered. Once again i was unable to apply the discount. I then sent several emails along with screenshots and could not find a resolve. Eventually a different advisor said they will cancel the order and re-processes in order to apply the code. He did this however he re-ordered for a higher price. After a few more emails it was said that i ordered the incorrect item and it was my mistake. </p> <p> </p> <p>I have now given up and have lost all faith in this company. This is the second order in a row which I am having difficulties with. I dont feel that the customer service department wants to help the customers, they only want to brush them away. </p> <p> </p> <p>Something that could have been resolved within the<strong> first call</strong> is now on 7 emails and 4 calls, and the query is nowhere near resolved. </p> <p> </p>