Poor customer service

If the system allowed a zero star review (of Takealot) then this would be what I would give. I ordered 1kg of dried mango and a product arrived which weighs 500g. Surely a mistake, yet the package label says 1kg. So, another mistake. You would expect Takealot to be willing to facilitate correcting this issue, but NO, not so easy. 1. It is tagged as a non-returnable item 2. I contacted Takealot support via email and was told (by Dean.S) that the product should be returned - not helpful as I cannot log a return on ther website or App (it's tagged as non-returnable after all). I query this but after 3 days of no response give up. 3. I go to the Takealot pickup point, who cannot help, but they get me on contact with Takealot support (Inathi.L). 4. Takealot support (Inathi.L) now asks for all of the already sent photos AGAIN, and say that they will log the return. I await further correspondence. This will mean I have to drive to their drop-off point again, assuming they actually log the return this time, at my expense and time. Then, if I chose to risk purchasing the item i want again, I will probably have to pay for delivery. How is it that Takealot makes a supplier problem, the problem of the client. Not acceptable ...