Poor Customer Service

On 2024-07-31 I placed an order via the takealot.com website as I needed to buy my dog food urgently. After confirming my order and choosing the option for pick up at their warehouse in Richmond Park for the same day as what the site showed and what I chose, I proceeded to make payment and after the payment went through, I received confirmation via email which then said that my order will only be ready for collection on 2 August 2024. I was surprised as I expected to collect later today.

I immediately sent an email to Takealot and contacted them telephonically when this happened and their response was not what I expected. They said that it will take up to 48hours to have my order ready even though the website says that the stock is available at the Cape Town Warehouse. If I cancelled the order then I have to wait for a refund which takes days and yet I need the food today.

Takealot showed no empathy towards me as a customer who explained the situation to them, both telephonically and via email. They are just glad that a sale was made and they were paid for the item.