Poor customer service

I had recently purchased the X3 50w daylight sensor led floodlight, unfortunately after connection of the lights, I realized one was defective, naturally so, I returned the defective light hoping for an outcome. However months have gone by n to no avail I have not received any feedback from takealot. Utterly disappointed as I usually shop quite often using the takealot app. Reference no: ***5. There has been zero assistance with getting a new replacement for the detective light that was purchased from takealot