GT
Golekamang T
1 reviews | Active since Oct 2019
21 Oct 2019, 13:00
Poor Customer Service
Date: 21 October 2019 Reference: RRN-730c-ff8d
I return Dell laptop to takealot on 16 September 2019 to fix it course it was not working well. They returned it to incorrect address, so I have been talk to more than 10 people from takealot none of them help me. It's almost 1 month & 6 days waiting for the parcel. All they're tell me is that they deliver the parcel to me, while I provided them with my address were they took parcel from.
E.g. How can you take parcel from someone at his/her home. When you must return it, you send it to wrong house and claimed you return it.
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Golekamang T's updateReviewer Update
21 Oct 2019, 15:58Look at email below, I have been receiving this for month, no results.
Dear Golekamang
Thank you for contacting Takealot.com.
As per our phone conversation, I will be escalating this matter to Skynet couriers to have them collect the return and deliver it to your correct address. Once they have provided us with feedback, we will revert back to you.
We do sincerely apologise for any inconvenience caused and we thank you for your patience as we work on concluding this matter for you.
If you have any further questions, please do not hesitate to contact us telephonically or via email.
Dear Golekamang
Thank you for contacting Takealot.com.
As per our phone conversation, I will be escalating this matter to Skynet couriers to have them collect the return and deliver it to your correct address. Once they have provided us with feedback, we will revert back to you.
We do sincerely apologise for any inconvenience caused and we thank you for your patience as we work on concluding this matter for you.
If you have any further questions, please do not hesitate to contact us telephonically or via email.
GT
Golekamang T's update21 Oct 2019, 15:58
Reviewer Update
Look at email below, I have been receiving this for month, no results.
Dear Golekamang
Thank you for contacting Takealot.com.
As per our phone conversation, I will be escalating this matter to Skynet couriers to have them collect the return and deliver it to your correct address. Once they have provided us with feedback, we will revert back to you.
We do sincerely apologise for any inconvenience caused and we thank you for your patience as we work on concluding this matter for you.
If you have any further questions, please do not hesitate to contact us telephonically or via email.
Dear Golekamang
Thank you for contacting Takealot.com.
As per our phone conversation, I will be escalating this matter to Skynet couriers to have them collect the return and deliver it to your correct address. Once they have provided us with feedback, we will revert back to you.
We do sincerely apologise for any inconvenience caused and we thank you for your patience as we work on concluding this matter for you.
If you have any further questions, please do not hesitate to contact us telephonically or via email.