JM
Jerry M
1 reviews | Active since Feb 2016
10 Oct 2024, 13:14
POOR CUSTOMER SERVICE
I placed an order for a cell phone and accessories yesterday morning around 07:00 and paid an extra fee for a same day delivery. I followed up on the delivery yesterday late in the afternoon and I was promised that the issue has been escalated and the goods will be delivered today. I followed up again this afternoon and I am told a new story that (i) the order is a collection and when I refute that, I am told (ii) it is a split order. None of that is true. As of this afternoon, I have not yet received an order that was paid for and was supposed to have been delivered yesterday already. This order is EXTREMELY URGENT, hence I paid the extra fee for the same day delivery,
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Jerry M's updateReviewer Update
11 Oct 2024, 11:38This is day three and the goods have not yet been delivered. Takealot has come up with a new excuse everyday. First I was tole I chose to pick up the goods, and then I was told it was a split, today I am told I did not par for a same day deliver, and all those excused are not true. I have paid an extra R 100.00 for a same day delivery I am beyond frustration.
JM
Jerry M's update11 Oct 2024, 11:38
Reviewer Update
This is day three and the goods have not yet been delivered. Takealot has come up with a new excuse everyday. First I was tole I chose to pick up the goods, and then I was told it was a split, today I am told I did not par for a same day deliver, and all those excused are not true. I have paid an extra R 100.00 for a same day delivery I am beyond frustration.