1 reviews | Active since Jan 2013
poor customer service
On Wednesday 28/01 I sent an email via the website stating that I wanted to purchase two products - the second product, a Fragram Bow Saw - 900mm, was available at Kalahari for R72 while Takealot has it marked at R89. I requested that Takealot matches the price as I would like to purchase both products from them. yesterday I got a reply saying my query has been sent to the relevant dept (???). Today I got an email saying I must contact Kalahari!!!!! Why must I contact Kalahari when it clearly is an issue Takealot should be dealing with!! Come on - sort it out. And beside I cant wait 2 TWO full days to get a response. I dread the day Kalahari disappears due to the \merge".<br> <br> ---<br> <br> Hi Abdullah <br> Thank you for your mail! <br> Please be advised that this query should be dealt with by Kalahari. I do apologize for the inconvenience. Kalahari can be contacted on the following number ***. <br> Kind Regards <br> Abdul Maliq Abrahams<br> [Email Removed]<br> ***<br> """
The feedback you received is quite bizarre as you've clearly requested us to match their lower price. According to our knowledge we don't do price matching as our products are already listed at the best price possible. We'll however ask our complaints team to look into your request & also have them address the delay in responding to your e-mail. We'll also make sure that the agent who responded to you receives coaching on how to better respond to such enquiries in future.
Regards,
takealot.com
The feedback you received is quite bizarre as you've clearly requested us to match their lower price. According to our knowledge we don't do price matching as our products are already listed at the best price possible. We'll however ask our complaints team to look into your request & also have them address the delay in responding to your e-mail. We'll also make sure that the agent who responded to you receives coaching on how to better respond to such enquiries in future.
Regards,
takealot.com