Poor Customer Service

I would like to share my experience with an item I recently ordered from Takealot.

Order process was fine as per Takealot website. Delivery was timeless as well. My complaint is about the items that arrived.

I ordered a few items including a specific branded Jerry can. The one that was delivered was not the one I purchased so a return with reasoning was logged.

Option chosen was item to re replaced as the item itself was lower than the minimum value for delivery.

The consultant contacted me and wanted to do a refund of credit which i refused as I wanted the item itself.

Consultant - Amy-Leigh.D (Takealot.com)

She then further explained that the item was out of stock so i had to take refund. I Had a look at the website, provided screenshots of the item in stock at JHB, DBN and CPT

Consultant refused to understand and processed the refund anyway.

I took the credit and purchased the EXACT item that was "No longer in stock" Received correctly this time however i had to add more items to the cart to qualify for free delivery due to incompetence.

Till today the item is still in stock.