POOR CUSTOMER SERVICE

I place an order for 2 items on the 3rd of March and i was promised that i will get everything by Friday. later on i was again sent an email to say there was a delay with one of the products and delivery date was moved to Monday the 9th. To my surprised only one item was delivered on Friday, i asked the Driver where is the other one and was told that it will MAYBE be delivered by another Driver. I waited hoping it will be delivered on Monday as promised but it wasn't. No communication from takealot to keep me abreast. i tried calling them on the 11th and their call centre is another nightmare you directed to some mr delivery call centre and then you told to hold so that you can be transferred to takealot, as to why they don't have their direct line is beyond me. i was kept on hold forever with their annoying music, the next thing the phone was dropped. Today i tried t track the order online and to my surprise the status says "Delivered". so annoyed and disappointed, i dont think i will buy from them again. When i finally got hold of them i was told that the matter will be escalated, the famous quote for poor customer service. now i have to sit and wait for them to get back to me and am sure it's gonna take a year. SO DISAPPOINTING!!!!!!!