Poor customer service!

I am very unhappy with my recent order from take a lot.

My delivery was scheduled for 18 Dec in Pretoria. On that day I recieved communication from take a lot that my parcel arrived at the incorrect courier facility. I contacted them to find out how long it will take for the package to be delivered as we will leave home as from a certain time due to christmas and nobody will be at home to recieve the package. I tried numerous times to change my delivery adress due to not being at home and nobody could help me. Eventually I recieved communication from take a lot saying that they can not change my delivery adress they can only cancel the order and then I must place a new order. The parcel was delivered at the adress and then I needed to arrange with another courier to pick the parcel up from security and bring it to me. So I had to pay extra courier due to take a lot's mistake.

The fact that my parcel was not delivered on time was not my fault and take a lot just refuses to help me. I will not place an order at take a lot again. Their customer service is terrible.