Poor Customer Service

I placed an online order with Takealot for quite a bit money, now they have an option for ebucks rewards for FNB clients. I duly registered for this option and I was under the impression that all was well until I decided to follow up on my rewards. This is when the nightmare began, I have been sent from pillar to post trying to resolve this issue and each time I have been promised feedback with a resolution which hasn't happened to date. I have realised how important I am as a customer which is not right!! All I'm asking for is for this to get sorted, pay out my ebucks and I'll be a happy customer.