Poor Customer Service

<p>Getting straight into it</p> <p> </p> <p>- mailed Takealot wrt the warranty on my TomTom Watch, advised them i have the watch for 1year and 1day</p> <p>- promptly receive a response saying they will investigate and advise - GOOD SERVICE</p> <p>- Takealot responds advising they have investigated and the watch carries a 24mnth warranty, they even send a link where i can log my return - GOOD SERVICE.</p> <p>- log the return as advised, takealot collects watch at work as requested -GOOD SERVICE.</p> <p>- i then receive an email saying that my watch cannot be repaired as it carries a 12mnth warranty</p> <p>- i respond advising that i was informed it is 24mnths, takealot says they will investigate this</p> <p>- No response from takealot for several days - POOR SERVICE</p> <p>- i contact them asking for an update on the matter, they respond advising it has a 24mnth warranty</p> <p>- They also advise i should send the watch to them, confused as the watch is in their possesion</p> <p>- On the same day as i receive this email and without prior communication my watch gets delivered to my office, no signature needed or no email/sms saying it was delivered - POOR SERVICE</p> <p>-Back and forth emails, and i am basically told sorry for the inconvenience please resubmit</p> <p>- Mention that this is unacceptable service and ask for management to contact me</p> <p>- No repsonse from management and again i had to initiate to identify what is happening - POOR SERVICE</p> <p>-Management finally contacts me, asking for a convenient time, i respond immediately and they only respond the next day - POOR SERVICE</p> <p>- After all that manaement tells me that they see the mistake made, says apologies and request i resubmit</p> <p>-I respond with unacceptable service and request i speak to someone else as 3weeks of my time was wasted....and i am yet to receive a response....i have no more words for them, perhaps this will give reach the higher ups at takealot's ears....</p>