Poor customer service

<p>I received a reward of R1000.00 Takealot voucher. I went ahead and ordered some items - i received no sms, email or phone call infomring me of my delivery. I am trying to track the item, but no success. When i am trying to use the voucher now - it states that it has been used already. When calling the call centre the agents are dropping the calls - i find it very fustrating as the call centre agents are there to assist, but i have no success with them helping me as they are droppng the calls, disconnecting me the whole time. I am tired and fustrated with your poor customer services.</p> <p> </p>