Poor customer service

<p>I received an sms on 27/11/2016 stating i will receive my order on the 28/11/2016 before 5pm I waited until 5:05 I called the call centre and they advised me the driver is on his way I must wait 5 minutes. I waited until 5:25 I called the call centre again and the lady I spoke to told me that the driver was at the delivery address and I wasn't there the delivery is scheduled for tomorrow. I asked to speak to a manager and the lady put me on hold for another 8 minutes she finally took me of hold and told me she can try to call the driver again. I asked her again for the second time to speak to her manager than she gave the phone to Robin who is the manager and she told me there's nothing she can do for me the driver we will only be able to come tomorrow which I feel is really pathetic because this is not customer service I'm really disappointed with the service I have received. Hi Marvin, your TAKEALOT order # ********** is on its way to you and will arrive before at 5:00 PM today. Thanks for shopping at TAKEALOT!</p>