Poor customer satisfaction

Today the 10/12/2020 I was supposed to receive delivery of an item that I had purchased for someone as a Christmas gift for tomorrow the 13/12/2020, The delivery guys failed to call me before he comes through at 09:00 thats when our company is opened, he calls me at 09:03 and again at 09:07 which is only 4 minutes accumulative, and then logs a failed delivery on the app this only within 7 minutes, at this time i missed the call as i was in a meeting and when i returned the call he was so arrogant in saying that he waited half an hour, this means he arrived when the company was closed, also he waited 30 minutes which is a lie as after 7 minutes from the first call he logged a failed delivery, i also asked sincerely if he could return the same day to which other drivers are courteous and do so he refused and told me either reschedule on the app or cancel. This is a gift for someone tomorrow and if its not delivered on time this would be very unsatisfying, i am absolutely disappointed in Takealot never expected this, never had this issue with zando or runaway sale, poor customer interaction and satisfactory delivery attempts -

delivery number ***5