Poor customer relationships and service

Takealot disappoints. I ordered a high-speed USB extension cord in September 2019, in conjunction with an Orico 2 Port USB3.0 PCI-E Expansion Card - obviously intended to be used together. Takealot cancelled the PCI-E card due to no stock, but proceeded to deliver the extension cord without giving me any option. The only reason why I did not request a return of the cord at that stage was because I was hoping to purchase a PCI-E card at a later stage when they do have stock.

I subsequently ordered a PCI-E card via order no. #***7 on 29 January 2020, which has since been returned due to non-compatibility with Linux systems in spite of the Takealot adverti*****t stating that it is compatible.

In both cases, the need for this cable fell away due to circumstances at Takealot, therefore I feel that I have the right to insist that they accept the cable on return. They have refused to do so because the return "falls outside the scope of their returns policy." My request for them to reconsider in the light of the circumstances was refused.

I took this matter up with the manager at your Centurion pick up point, Thabu, when I returned the PCI card. He fully understood my problem and agreed that the circumstances justify a return of the cable, however, when he took the matter up with your head office by telephone, eventually handing the 'phone to me, the receptionist was unable to comprehend what the matter is about an clearly did not have any mandate or ability to handle the matter in a satisfactory manner.

I now am the proud owner of a cable that is of no use to me due to errors made by Takealot but they are not interested in solving the problem.