POOR CUSTOMER NO COMMUNICATION

Good day,

I am writing to formally lodge a complaint regarding the poor service I have experienced with Takealot concerning my recent order.

My order was scheduled for delivery on an earlier confirmed date; however, it was not delivered as promised. What is most disappointing is that there was no proactive communication from Takealot to inform me of the delay. I only received an update after I personally followed up, which reflects a delayed response on your side.

As a customer, I find this level of service unacceptable. Reliable delivery timelines and clear communication are basic expectations, especially from a company of Takealot’s stature. The lack of updates caused unnecessary inconvenience and frustration, and it feels as though customer concerns are not treated with the urgency they deserve.

While I have now been informed that the parcel will only be delivered on Tuesday, 06 January 2026, this does not address the inconvenience already caused by the missed delivery date and the absence of timely communication.

I would appreciate a proper explanation for this delay and clarity on how Takealot plans to prevent similar issues in future. I trust that this complaint will be taken seriously and handled with the attention it deserves.

I look forward to your response.

Kind regards, Tebogo