DW
Daine W
1 reviews | Active since Aug 2015
19 Aug 2015, 14:36
Poor customer feedback and telephone support
Takealot had items advertised on special but, there was no actual stock.<br> <br> I received a message stating,\The stock ordered was that of Kalahari's surplus stock. We were unaware that this had sold out and apologize for the inconvenience."This message was sent rather late"
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takealot.com's replyOfficial
19 Aug 2015, 15:47Hello aldainew,
We're sorry for the inconvenience caused by the out of stock situation and realise the poor communication has only contributed to an already frustrating experience. This is not the usual level of service we provide and we'll make sure this is addressed accordingly with the individuals who initially assisted you. We appreciate you taking Megan from our complaints team's call earlier. As confirmed she's liaising with our books buyer to see how we're able to resolve this soonest and will be in touch the minute she receives feedback.
Sincerely,
takealot.com
We're sorry for the inconvenience caused by the out of stock situation and realise the poor communication has only contributed to an already frustrating experience. This is not the usual level of service we provide and we'll make sure this is addressed accordingly with the individuals who initially assisted you. We appreciate you taking Megan from our complaints team's call earlier. As confirmed she's liaising with our books buyer to see how we're able to resolve this soonest and will be in touch the minute she receives feedback.
Sincerely,
takealot.com
takealot.com's reply19 Aug 2015, 15:47
Official
Hello aldainew,
We're sorry for the inconvenience caused by the out of stock situation and realise the poor communication has only contributed to an already frustrating experience. This is not the usual level of service we provide and we'll make sure this is addressed accordingly with the individuals who initially assisted you. We appreciate you taking Megan from our complaints team's call earlier. As confirmed she's liaising with our books buyer to see how we're able to resolve this soonest and will be in touch the minute she receives feedback.
Sincerely,
takealot.com
We're sorry for the inconvenience caused by the out of stock situation and realise the poor communication has only contributed to an already frustrating experience. This is not the usual level of service we provide and we'll make sure this is addressed accordingly with the individuals who initially assisted you. We appreciate you taking Megan from our complaints team's call earlier. As confirmed she's liaising with our books buyer to see how we're able to resolve this soonest and will be in touch the minute she receives feedback.
Sincerely,
takealot.com