Poor customer care services and delivery team

Drivers repeatedly say that the recipient wasn’t available to receive package, but at no point did they even bother delivering the package and just so happen to say it at 16:51 when it’s impossible to get ahold of anyone. Logging a complaint on Takealot is pointless as the bot is about as helpful as speaking to a wall and when you try to contact the branch it was sent from, you get a automated message saying what their business hours are and then the line cuts. What’s the point of paying for takealotMORE when the drivers are misleading and getting next day delivery is unlikely.