Poor customer Care on Takealot

I am very unhappy about a recent purchase I made on take a lot. We need to understand how they are vetting their suppliers. I recently bought an air fryer on Takealot, and to this day it has not been delivered. I received a seemingly dubious email from someone who claims to be from Takealot a few days ago who claimed the product was shipped to the wrong warehouse. How does this happen when I am a regular user and my contact information is clear. I have not received any courtesy sms to confirm when the product will be delivered and I have not been called by anyone to explain how such unprofessionalism can be allowed to occur on such a popular sight. Tracking states that the product has been shipped there has been no further communication and it has been almost a week. @ Hello peter team please kindly assist with this, this make Takealot lose a lot of credibility.