Poor customer care

I chose and ordered specific items as christmas gifts that gave me a delivery date of 17-19 Dec. When my order was concluded and paid delivery date was 21 Dec which was acceptable. Now I get an email saying delivery has been delayed to 24 December which does not work for me as I won't be at home. Even with 5 days notice the delivery address cannot be changed - I will be at the house where the gifts are intended for so delivering my order there would have worked out but now I have to arrive empty handed. Very poor service and customer care.